Infiltrate Website Policies

Payment policy

We only accept T/T and L/C as safe and convenient payment methods.

Pay with T/T and L/C

Payment method: T/T is a telegraphic transfer (Telegraphic Transfer, T/T), business. The above is divided into former T/T

(Payment in advance) and after T/T (payment after shipment or receipt)

In the transaction, it is more risky than the letter of credit, but the fee paid to the bank is much lower than the fee paid by the letter of credit.

Other payment methods:

L/C is a letter of credit. This is a transaction method commonly used in international trade. Its risk is low. The bank acts as an intermediary.

It is a kind of bank credit. However, both parties pay a high fee to the bank. Now the problem of letter of credit fraud has also appeared in

the transaction, so you should also choose carefully when using it.

Transportation policy

We attach great importance to ensuring that items are delivered to our customers as soon as

possible.

The total time is the sum of processing time and transportation time.

Processing time = the time between when you place an order and when we ship;

Delivery time = the time between when your order is shipped and when it is delivered to you.

Unless otherwise stated, your order will be processed within 3-6 days after placing the order.

Delivery time: 3-7 working days for small items and 7-14 working days for large items.

Freight: charged according to the actual freight

Shipment from: Guangdong local warehouse

Shipping area: China and outside China (If you need to ship outside of China, please contact us

before placing an order)

Any other questions, please contact us at inquiry@gdgdzp.com

Return & Refund Policy

Cancellation:

The order is only allowed to be canceled before the delivery, we will process the cancel order within 48 hours after the customer applies for it and we will refund you within 3-5 working days.

Return & Exchange:

1. Conditions of return

(1) Return period: within 2 days of receiving the product.

(2) Applicable circumstances for return and exchange:

Under what circumstances can you return or exchange the goods: the product is broken or damaged during the transportation; you receive the wrong product or missing parts.

(3) What information needs to be provided to apply for a return or exchange: order number, consignee, photo and video proof of the product and packaging.

2. The return process

Step 1: Please contact us in advance. We will process the application within 3-5 working days and reply you the processing result.

Step 2: Once we agree with your return or exchange application, in some situations you should send back the product to us within 5 days (we will reject all packages that without our agreement) and update us the tracking information;

Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and update the tracking number within 7-15 working days.

3. Shipping fee for return

(1) What are the customer’s responsibilities: customers’ personal reasons like they do not like the products or no longer need the products.

(2) What are the conditions undertaken by the website: the product is broken or damaged during the transportation; we ship the wrong products or missing parts.

Refund

1. Refund limit

Applicable circumstances for full refund: customers send back the products in good condition and afford the shipping fee.

2. Refund process:

(1) After we receive the returned product, we will enter the refund process, the money will back to your account within 3-10 working days.

(2) What to do if the refund is not received: please contact us

Note: Any return or exchange without prior application will not be accepted.

Terms of Use

THE PURCHASE OF ANY PRODUCT OR SERVICE THROUGH THE INOXFURT WEBSITE IS GOVERNED BY THE TERMS AND CONDITIONS OF USE AS SET FORTH BELOW BY INOXFURT (“TERMS OF USE”).

PLEASE READ THE TERMS OF USE CAREFULLY. BY ACCESSING THE INOXFURT WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS OF USE. IF YOU DO NOT WISH TO BE BOUND BY THE TERMS OF USE, YOU MAY NOT ACCESS OR USE THIS SITE.

1. ACCEPTANCE OF TERMS OF USE

By visiting the INOXFURT website, viewing, accessing or otherwise using any of the services or information created, collected, compiled or submitted to INOXFURT, you agree to be bound by the Terms of Use. If you do not want to be bound by the Terms of Use, your only option is not to visit, view or otherwise use the services of INOXFURT. You understand, agree and acknowledge that these Terms of Use constitute a legally binding agreement between you and INOXFURT and that your use of INOXFURT shall indicate your acceptance of the Terms of Use.

2. PROVISION OF SERVICES

You agree and acknowledge that INOXFURT is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in the INOXFURT website. Furthermore, you agree and acknowledge that INOXFURT is entitled to provide services to you through subsidiaries or affiliated companies.

3. PROPRIETARY RIGHTS

You acknowledge and agree that the INOXFURT website may contain proprietary and confidential information including trademarks, service marks, designs and patents protected by intellectual property laws and international intellectual property treaties. INOXFURT authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission, which may be withheld at our sole discretion. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.

4. SUBMITTED CONTENT

When you submit content to INOXFURT you simultaneously grant INOXFURT an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to INOXFURT.

5. TERMINATION OF TERMS OF USE

The Terms of Use will continue to apply in perpetuity until terminated by INOXFURT without notice at any time and for any reason. Terms by their nature that are to continue in perpetuity shall be unaffected by any termination.

6. DISCLAIMER OF WARRANTIES

You understand and agree that your use of the INOXFURT website is entirely at your own risk and that our services are provided “As Is” and “As Available”. INOXFURT does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the INOXFURT website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.

7. LIMITATION OF LIABILITY

You understand and agree that INOXFURT and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not INOXFURT has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, the liability of INOXFURT is limited to the greatest extent permitted by law.

8. EXTERNAL CONTENT

INOXFURT may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that INOXFURT is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.

9. JURISDICTION

You expressly understand and agree to submit to the personal and exclusive jurisdiction of the courts of the country, state, province or territory determined solely by INOXFURT to resolve any legal matter arising from the Terms of Use or related to your use of the INOXFURT website. If the court of law having jurisdiction rules that any provision of the agreement is invalid, then that provision will be removed from the Terms of Use and the remaining terms and conditions will continue to be valid in full force and effect.

10. ENTIRE AGREEMENT

You understand and agree that the Terms of Use constitute the entire agreement between you and INOXFURT. You may be subject to additional terms and conditions when you use, purchase or access other services, affiliate services or third-party content or material.

11. CHANGES TO THE TERMS OF USE

INOXFURT reserves the right to modify the Terms of Use from time to time at our sole discretion and without any notice. Changes to the Terms of Use will become effective on the date they are posted on the INOXFURT website and your continued use of the INOXFURT website after any changes will signify your agreement to be bound by such new terms and conditions.

Privacy Commitment

At Inoxfurt, we know that when you share your project blueprints or contact details with us, you’re trusting us with more than just data—you’re trusting us with your business reputation. We aren’t fans of complex “legalese,” so here is the straightforward truth about how we handle your information.

How we look after your data:

We don’t believe in collecting data for the sake of it. We only keep what we need to get your job done right. If you send over a CAD drawing for a custom stainless steel products or ask for a quote on PVD-coated panels, that information goes straight to the team handling your specific order. Your project data is viewed only by the lead production engineer, your dedicated account manager, and our logistics partner—that’s it.

Our “No-Nonsense” approach to security:

Your drawings, specs, and contact history are stored within our secure internal network. We don’t share this with third-party marketers or brokers. If we need to coordinate with an installation team in your country, we share only the absolute minimum required to get that installation finished correctly.

You are always in the driver’s seat:

Your data belongs to you, not us. If you ever decide you want your history cleared from our records, or you simply want to know what we have on file, just shoot us a direct email. We’ll take care of it immediately. No hoops to jump through.

A quick note on how we grow:

Sometimes, we might send over a quick update on new finishes or production techniques we’ve developed at our Foshan facility. We think this is genuinely useful for our partners, but we respect your inbox. If you’d rather not hear from us, just hit “unsubscribe” or let your account manager know. We’ll stop the updates instantly, no hard feelings.

contact us

If you need more help, please feel free to contact us via email. After receiving your email,

our customer service representative will reply within one working day.

We thank you for your patience and understanding.

E-mail: inquiry@gdgdzp.com

Telephone: +86 13702742271

Company Address: Room 208-209, 2nd Floor, Building 42th, No. 148 Yuejin Road, Shiwan Town.Chancheng District, Foshan City, Guangdong, China

Postal Code: 528000

Our office hours are Monday to Friday from 9 am to 6 pm (GMT+8) (except holidays and weekends).

We will respond to most emails within 1 business day, but if you don’t receive a response from us, please check your spam box.